My name’s Ajay, and I’m the president of JangoMail. The x.jngo1.net domain is our default tracking domain for JangoMail and shows up in a customer’s email campaign in the unsubscribe link, in the open-tracking mechanism, in the forward-to-friend link, and in any URLs that are being click-tracked. For a period of a few hours yesterday, the domain ended up on http://www.uribl.com. As soon as we discovered this, we put in a delisting request with uribl, and the request was honored within an hour. Unfortunately uribl doesn’t show the reason the domain was added, so I suspect it may have been added erroneously.

I can’t be certain that this is the reason GMail intercepted the Eyespot email as spam, but it’s likely because we’ve been testing our deliverability to GMail since, and everything is fine now. Our open rates to GMail are quite high.

JangoMail also allows customers to use their own tracking domain by putting in a DNS record. For example, Eyespot could setup tracking.eyespot.com and then this would be used in place of x.jngo1.net in their e-mail campaigns.

-Ajay

I promise not to do this too often.

Thanks for the call out - I feel a bit like Batman seeing the sign in the sky! Tracking link clicks, which is very valuable information indeed for making sure you are sending useful stuff to your subscribers, does mean using a different URL from the original.

That way the click is recorded, then redirected. There certainly are blacklists out there that contain lists of dodgy URLs and this one may have ended up on a list.

With Campaign Monitor, we monitor blacklists to ensure we are not listed, and if problems do occur we can pull them offline automatically until it is sorted out. We’re also always working on ways to make the links not look at all suspicious, which can be a problem.